Rick Hansen, MBA

Innovating Salesforce Solutions to Meet Complex Business Challenges: 5x Salesforce Certified Professional

Explore My Journey in Salesforce Administration and Innovation

My Projects

Explore my Salesforce projects showcasing skills and certifications.

Talent Stacker Experience Project

1. TS Experience Project

2. The Achievement Object

3. Member Journeys via Contact Records

4. Flow Solutions

5. Lead Acquisition & Conversion

6. Data Visibility & Access Control

7. Experience Project Object & Automations

8. Reporting & Dashboards

9. Wrap-Up

2nd Job Search App w/Leads & Lessons Learned

Custom Salesforce Apps & DevOrgs

10. Image Gallery

Job Tracking App in a Custom DevOrg

Roadrunner Resumes - A Custom Salesforce App

Professional Summary

5x Certified Salesforce Administrator with expertise in user management, data hygiene, custom report and dashboard development, and troubleshooting. Strong problem-solving skills and the ability to integrate Salesforce with other platforms. Effectively collaborates with internal and external teams, and provides user training and support. Develops and implements best practices and leads data quality projects to ensure continuous improvement and mitigate technical debt.

Professional Credentials:

> Salesforce Certified Administrator

> Salesforce Certified Business Analyst

> Salesforce Certified Associate

> Salesforce Certified AI Associate

> Salesforce Certified AI Specialist

Focused on Salesforce solutions.

Experience

Salesforce Administrator (Hybrid)

USG (United States Gypsum)

10/2023-8/2024

Delivered prompt, accurate support to sales, customer service, and sales operations users (and their managers). Spearheaded administrative projects focused on data integrity and process enhancements to enhance interface design, functionality, and usability.

Resolved user issues including record ownership changes, duplicate record merges, custom reports and dashboards, and login problems.
Educated and trained users on performing essential functions independently, tailoring instruction to diverse staff members' learning styles and technical skill levels.
Managed user and license administration: setup, deactivation, roles, profiles, permissions, and territory transfers, documenting all activities via Jira and Compucom.
Designed and implemented custom Flows to streamline processes, thereby improving user experience and increasing adoption.
Actively participated in daily standups, story planning, project meetings, and user support meetings, fostering collaboration and ensuring alignment across the team.
Reduced technical debt by executing data cleaning, removing obsolete fields, updating permission set descriptions, and implementing sustainable data management processes.
Partnered with developers to enhance user experience by providing detailed user stories in Jira with business and functional requirements and acceptance criteria.
Administered ETLs via Dataloader for large, sensitive records and record sets.

Highlights:

> Performed complex account merging using Demand Tools V to support key client accounts during major mergers and acquisitions.
> Updated the case management process with clear stages, responsibilities, and SLAs, resulting in improved support metrics such as first response time and average ticket handling time.
> Built and implemented custom Flows and revamped business processes to resolve over 400,000 open and overdue activities/tasks and prevent future technical debt.
> Overhauled outdated resources and documentation, transitioning from Salesforce Classic to Lightning, and provided a blueprint for onboarding new Salesforce Administrators.
> Spearheaded research and development of a dedicated Sharepoint site for administrative resources to replace disorganized materials across OneNote, Visio and Salesforce Files.

Salesforce Certified Administrator

Talent Stacker | Salesforce Career Development Program

5/2022-Ongoing

Member of a Salesforce Professional Development program where I learn and explore best practices by participating in live workshops and hands-on exercises. developed skills such as business analysis, solution generation, and best practices for implementation.

Participate in project and group meetings to review Salesforce configuration updates and determine next steps for continued process improvements and new enhancement prioritization.
Provide end-user training documentation and participate in workshops to ensure understanding and user adoption of customizations.
Configure Salesforce automation solutions, including email templates, alerts, and Flows to properly solve for business needs.
Set up Salesforce organizational security and ongoing maintenance through roles, profiles, permission sets, and sharing settings.
Customize user interface including Lightning layouts and page layouts to facilitate a streamlined user experience.

A digital dashboard displaying various analytics charts and graphs. There is a line graph showing user engagement over time on the left, a section with total revenue marked as $74K, and bar charts illustrating user statistics by region. The central section highlights users in the last 30 minutes, focusing on different countries such as the United States, Canada, India, Pakistan, and Brazil.

Senior Advisor

Harvard Oaks Enterprises

11/2001-10/2023

Delivered writing solutions to clients of diverse backgrounds and industries, including military, government, cybersecurity, education, and information technology. Responsible for designing clear, persuasive, original, and effective business-to-business copy (e.g. resumes, cover letters, news releases, proposals, forms, pamphlets, direct mail, brochures) customized for target audiences.

Met and strategized with clients/stakeholders to determine project goals; identified project objectives, defined scope, and prepared estimates.
Performed detailed interviews and in-depth research to understand each client’s business and competitive edge; determined format and direction best suited for diverse target audiences.
Developed and owned clients’ project timelines; designed, wrote, edited, and produced industry-specific projects to meet client deadlines and project deliverables/requirements.
As member of the creative marketing team, served as resource for other branches to train new consultants, meet critical deadlines, and assist with proofreading and thought leadership.
Assisted senior management in developing procedural, technological, and client service solutions utilizing tools from Google Suite, Microsoft Office, CRM apps, and social media.
Led workshops, classes, and booths at job fairs and special events, acting as a subject matter expert to guide job seekers in resource development and strategy.

Education

Master of Business Administration (MBA), Marketing Emphasis, 3.71 GPA

Bachelor of Arts in Liberal Arts, Cum Laude (With Honors)

Saint Xavier University